WHO WE ARE
Our website address is: www.pacificaudiologygroup.com.
Pacific Audiology Group Ltd. (“PAG”, “we”, “us”, or “our”) provides online education and related services for hearing care professionals.
Data Protection Statement
General Information
We respect the privacy of all individuals who entrust us with their personal information, including visitors to our website and users of our services.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable Canadian privacy laws, including PIPEDA and Personal Information Protection Act.
“Personal Information” means any information that can identify you, such as your name, email address, mailing address, or other identifying details.
This policy applies to personal information collected through our website, email, and other online tools operated by Pacific Audiology Group Ltd. It does not apply to information collected offline.
Age of Users
Our services are intended for individuals aged 16 and older. We do not knowingly collect personal information from children under 16.
Consent to Collection
We collect and use your personal information:
- with your consent
- to provide services or information you request
- to fulfill contractual obligations
- as required or permitted by law
We will obtain your express consent where required, such as for marketing communications.
Updates to this Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services indicates your acceptance of those changes.
What Personal Information We Collect
We may collect:
- Name and contact details
- Account or registration information
- Website usage data (e.g., pages visited, interactions)
- Any information you voluntarily provide, which may include limited health-related information (e.g., in surveys or course participation)
- We only collect health-related information where it is voluntarily provided and do not use it for diagnosis or treatment purposes.
How We Use Your Information?
We use your personal information to:
- Provide and improve our services
- Respond to inquiries
- Deliver educational content
- Send communications (with consent)
- Conduct internal analytics and research
We may anonymize or aggregate data for statistical purposes.
Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Service providers (e.g., hosting, analytics, email platforms)
- Trusted partners who assist in delivering our services
- Legal or regulatory authorities when required
- We only share information as necessary to operate our business and provide services.
International Data Transfers
Your information may be stored or processed outside of Canada (including the United States).
As a result, your information may be subject to the laws of those jurisdictions and may be accessible to foreign governments under lawful orders.
We take reasonable steps to ensure appropriate safeguards are in place.
How We Protect Your Information
We use industry-standard safeguards, including:
- Access controls
- Encryption where appropriate
- Secure systems and regular assessments
We apply enhanced safeguards to sensitive information, including any health-related data.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, regulatory, or professional obligations
Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent (where applicable)
- File a complaint with a privacy regulator
To exercise these rights, contact us below.
Cookies and Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage
- Remember preferences
We use services such as Google Analytics.
You can manage your cookie preferences through your browser settings or any cookie consent tools available on our site.
Interactive Features
If you post content (e.g., comments or messages), it may be publicly visible and not confidential.
What We Do Not Do
- We do not sell your personal information
- We do not use your data for unrelated profiling
- We do not send marketing emails without consent
Contact Us
Pacific Audiology Group Ltd.
Email: info@pacificaudiologygroup.com
Address: P.O. Box 618, Garibaldi Highlands, British Columbia, V0N 1T0, Canada
You may contact us to:
- Access your data
- Request corrections or deletion
- Ask questions about this policy
Updated April 23rd, 2026